We want you to be happy with your purchase. Here's how cancellations, returns and refunds work.
Cancelling an order
You can cancel any order before it is dispatched for a full refund. Email or WhatsApp us with your order ID as soon as possible. Once an order has shipped, it can't be cancelled, but the return rules below apply.
Damaged or defective on arrival
Report it within 48 hours of delivery with photos and your order ID. We'll arrange a replacement or full refund. In most cases you won't need to ship it back.
Change of mind
- Unused items in original packaging may be returned within 7 days of delivery
- Opened or used devices are not eligible unless defective
- Return shipping is at the customer's cost unless we sent the wrong item
How to start a return
Email support@crownmate.in or WhatsApp us at +91 90999 48630 with your order number. Support hours: Mon–Sat, 10am–7pm IST.
Refund timing
Approved refunds are processed within 7–10 business days after we receive and inspect the product (or immediately after approval for cancellations and damaged-on-arrival cases). Refunds go back to your original payment method. Your bank may take a few extra days to show it.