Crownmate collects only the information needed to process your orders, handle warranty claims, and reply to support requests. Contact us at support@crownmate.in with any privacy questions.
What we collect
Name, email, phone, shipping address, and order history when you buy from us or contact support. If you create an account, we also store your login credentials in encrypted form. We collect basic site usage data through standard analytics.
How we use it
- Processing orders and arranging delivery
- Warranty and return requests
- Responding to questions and complaints
- Managing your account and order history
- Occasional product updates if you subscribe to our newsletter
How we protect it
Payment details are handled by Razorpay — we don't store card numbers. Other data is kept on secure servers with access limited to our support and operations team.
Sharing your data
We do not sell your personal information. We share data only with service providers needed to run the store, such as payment processors and courier partners, and only what they need to complete your order.
Cookies & analytics
We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can control cookies through your browser settings.
Your rights
Email support@crownmate.in to request a copy of your data or ask us to delete it. We'll respond within 7 business days.
Related policies
See also our Terms & Conditions and Cancellation & Refunds policies.