Crownmate collects only the information needed to process your orders, handle warranty claims, and reply to support requests.
What we collect
- Name, email, phone number and shipping address when you place an order
- Order history, warranty registrations and support conversations
- Login credentials, stored in encrypted form, if you create an account
- Basic usage data (pages visited, device type) through standard analytics
How we use it
- Processing orders and arranging delivery
- Warranty, replacement and refund requests
- Responding to questions and complaints
- Managing your account and order history
- Occasional product updates, only if you subscribe to our newsletter
How we protect it
Payments are handled by Razorpay. We never see or store your card number or UPI PIN. Other data is kept on secure servers, and access is limited to our support and operations team.
Sharing your data
We do not sell your personal information. We share only what is needed with service providers who help us run the store, such as payment processors and courier partners. We may also disclose information if required by law.
How long we keep it
We keep order and warranty records for as long as needed to honour your warranty and meet tax and accounting requirements. Newsletter details are kept until you unsubscribe.
Cookies & analytics
We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can control cookies through your browser settings.
Your rights
You can ask for a copy of your data, a correction, or deletion, and you can unsubscribe from marketing emails at any time. Email support@crownmate.in and we'll respond within 7 business days.
Grievance officer
For any complaint about how your data is handled, contact our Grievance Officer: Gaurav, support@crownmate.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Changes to this policy
If we change this policy, we'll update the date at the top of this page.